Shipping policy

MELAMMU STORE SHIPPING AND DELIVERY POLICY

1. Definitions

"Melammu", "we", "us" or "our"

Means Melammu Store, a United Kingdom clothing designer and retailer.

"Consumer", "you" or "your"

Means any person purchasing Products from Melammu for personal, non-business use.

"Product"

Means any item, clothing, accessory, artwork, merchandise or other goods purchased from Melammu.

"Third Party Maker"

Means an independent third-party company engaged by Melammu to manufacture, print, embroider, package or otherwise prepare Products in accordance with Melammu's designs.

"Third Party Shipping Provider"

Means an independent courier, postal service, logistics provider or freight company responsible for transporting Products to Consumers.

"Business Day"

Means any day other than a Saturday, Sunday or public holiday in England and Wales.

2. General Shipping Information

Melammu products are generally manufactured to order and shipped following completion of production.

Delivery services are performed by independent Third Party Shipping Providers.

All delivery timeframes displayed on the Melammu website are estimates only unless expressly stated otherwise.

While Melammu aims to ensure prompt dispatch and delivery, delivery times may vary depending on:

  • production schedules;
  • courier capacity;
  • customs procedures;
  • seasonal demand;
  • weather conditions;
  • public holidays; and
  • other circumstances outside Melammu's reasonable control.

3. Production and Dispatch Times

As many Melammu Products are produced on demand, production must generally be completed before dispatch.

Estimated production and dispatch times are provided for guidance only and do not constitute guaranteed delivery dates.

Production times may be extended during periods of increased demand, equipment maintenance, supplier delays or other operational circumstances.

4. Delivery Estimates

Estimated delivery dates are provided as a convenience only.

Melammu does not guarantee delivery on any particular date unless expressly agreed in writing.

Consumers acknowledge that delivery services are performed by independent Third Party Shipping Providers whose performance and operational decisions are outside Melammu's direct control.

5. Delivery Address Accuracy

Consumers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

Where an incorrect, incomplete or outdated address is supplied by the Consumer:

  • delays may occur;
  • additional delivery charges may arise;
  • redelivery fees may be incurred; and
  • refunds may be unavailable where a Product cannot be recovered.

Melammu shall not be responsible for losses resulting from inaccurate delivery information provided by the Consumer.

6. Delivery Completion

Delivery shall generally be considered complete when the Product is delivered to the address provided by the Consumer.

Proof of delivery supplied by the relevant Third Party Shipping Provider may be relied upon by Melammu when determining whether delivery has occurred.

Consumers should ensure that arrangements are in place for receipt of deliveries where appropriate.

7. Lost Parcels

If a Consumer believes a parcel has been lost, they should notify Melammu as soon as reasonably possible.

Melammu will make reasonable efforts to:

  • trace the shipment;
  • contact the relevant Third Party Shipping Provider;
  • open delivery investigations; and
  • pursue recovery of the Product where possible.

Consumers agree to cooperate with any reasonable investigation and provide information requested by Melammu or the Third Party Shipping Provider.

A parcel will not normally be treated as lost until the relevant carrier's investigation process has been completed or the carrier has formally declared the shipment lost.

8. Delayed Deliveries

Occasional delays may arise due to factors beyond Melammu's reasonable control.

Consumers acknowledge that estimated delivery windows may be affected by:

  • courier disruptions;
  • transport issues;
  • customs processing;
  • weather events;
  • industrial action;
  • security checks; and
  • periods of unusually high demand.

Melammu will make reasonable efforts to assist Consumers experiencing significant delivery delays.

9. Damaged Deliveries

Where a Product arrives visibly damaged, Consumers should:

  • retain all packaging where possible;
  • photograph the Product and packaging;
  • notify Melammu promptly; and
  • provide any evidence reasonably requested.

Melammu may investigate the matter with the relevant Third Party Shipping Provider and Third Party Maker before determining the appropriate remedy.

10. Failed Delivery Attempts

Where delivery cannot be completed due to circumstances attributable to the Consumer, including:

  • absence from the delivery address;
  • refusal of delivery;
  • failure to collect from a designated collection point; or
  • inaccurate delivery information,

additional charges may apply before redelivery is arranged.

Where Products are returned to sender as a result of such circumstances, Melammu reserves the right to deduct any unrecoverable costs incurred.

11. Third-Party Shipping Providers

Consumers acknowledge that delivery services are performed by independent Third Party Shipping Providers.

Whilst Melammu will actively assist Consumers and use reasonable efforts to:

  • trace shipments;
  • investigate delivery issues;
  • recover lost items;
  • secure compensation;
  • obtain replacements; and
  • pursue claims against carriers,

Melammu cannot control the actions, decisions or operational procedures of independent shipping providers.

Accordingly, Melammu cannot guarantee the outcome of any investigation, claim or recovery process conducted by a Third Party Shipping Provider.

12. Consumer Cooperation

Where a delivery issue arises, Consumers agree to provide reasonable assistance and information necessary to enable Melammu to investigate the matter.

Failure to cooperate with a reasonable investigation may delay resolution of a claim.

13. Circumstances Beyond Our Control

Melammu shall not be responsible for delays, disruptions or failures arising from circumstances beyond its reasonable control, including but not limited to:

  • severe weather;
  • natural disasters;
  • war or civil unrest;
  • cyber incidents affecting service providers;
  • governmental action;
  • customs delays;
  • industrial disputes;
  • transport network failures; or
  • force majeure events.

Nothing in this section excludes liability where such exclusion is prohibited by law.

14. Statutory Rights

Nothing in this Shipping Policy excludes, restricts or limits any rights available to Consumers under applicable UK law.

Where any provision of this Policy conflicts with mandatory consumer protection legislation, the relevant legislation shall prevail.

15. Contact

For all delivery, shipping and tracking enquiries, Consumers should contact Melammu using the contact information provided on the Melammu website.

Questions about the Shipping Policy should be sent to us at misslp9@pm.me.
Our contact information is posted below:
Melammu
misslp9@pm.me
'Melammu' is a trading name of The Seraphina Frequency Ltd

Company number 09855874
07931348949