MELAMMU STORE REFUND, RETURNS AND THIRD-PARTY PRODUCTION POLICY

1. Definitions

"Melammu", "we", "us" or "our"

Means Melammu Store, a United Kingdom clothing designer and retailer at https://melammu.store/pages/contact .

"Consumer", "you" or "your"

Means a person purchasing Products from Melammu for personal, private use.

"Product"

Means any clothing, apparel, accessory, artwork, merchandise or other item offered for sale by Melammu.

"Design"

Means the original artwork, graphics, branding, logos, text, styling, creative concepts and other intellectual property created, owned or licensed by Melammu.

"Third Party Maker"

Means an independent third-party company engaged by Melammu to manufacture, print, embroider, assemble, package or otherwise produce Products in accordance with Melammu's designs and specifications.

"Third Party Shipping Provider"

Means any independent courier, postal service, freight company or logistics provider responsible for delivering Products.

"Fault"

Means a defect affecting a Product's manufacture, materials, workmanship, construction, stitching, print quality or fabric quality which causes the Product to fail to meet reasonable standards or applicable legal requirements.

2. Consumer Rights

Nothing in this Policy excludes, restricts or limits any rights provided under:

• The Consumer Rights Act 2015;
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; or
• Any other applicable UK consumer protection legislation.

Where this Policy conflicts with mandatory legal rights, the applicable law shall prevail.

3. Made-to-Order and Custom Production

Melammu Products are generally produced on demand following receipt of an order.

Products are manufactured by independent Third Party Makers using Melammu's original designs.

As many Products are created specifically in response to an individual order, production may commence shortly after purchase.

Consumers acknowledge that products produced to order may not be eligible for cancellation, return or exchange simply because the Consumer has changed their mind, except where required by applicable law.

Where a Product has been personalised, customised or produced specifically for a Consumer, statutory cancellation rights may not apply.

Where a Product is manufactured specifically in response to an order, printed to order, embroidered to order, or otherwise produced on demand, Consumers acknowledge that production may begin shortly after purchase. Such Products may not be eligible for cancellation, return or exchange solely because the Consumer changes their mind, orders the wrong size, or no longer wishes to receive the Product, except where required by applicable law.

Sizing and Fit Policy

3A. Sizing Information

Melammu provides sizing guides, garment measurements and other sizing information to assist Consumers in selecting the most suitable size before placing an order.

Consumers are strongly encouraged to review all sizing information carefully and compare the published measurements with their own measurements and garments prior to purchase.

As Products are generally produced to order, Melammu cannot guarantee that a particular size will provide a desired fit for every individual body shape or preference.

Consumer Responsibility for Size Selection

By placing an order, Consumers acknowledge that they have reviewed the sizing information provided and selected their chosen size accordingly.

Melammu shall not be responsible where:

• the ordered size does not fit as expected;
• the Consumer prefers a looser or tighter fit after delivery;
• the Consumer selected an incorrect size; or
• the Product otherwise conforms to the published measurements and description.

Products Matching Published Measurements

Where a Product is manufactured substantially in accordance with the measurements, sizing information and description published at the time of purchase, a request for return, exchange or refund based solely upon fit, comfort or personal preference may be declined.

Incorrectly Manufactured Sizes

If a Product is materially different from the published sizing specifications or has been incorrectly manufactured, Consumers should contact Melammu within a reasonable period of receiving the Product.

Where evidence demonstrates that the Product does not substantially correspond with the published sizing information, Melammu may provide a replacement, refund or other remedy in accordance with applicable law.

Consumers may be asked to provide photographs, measurements or other evidence to assist in assessing the claim.

Faulty Products

Nothing in this Sizing and Fit Policy affects a Consumer's rights where a Product is faulty, defective, not as described, not of satisfactory quality or otherwise fails to comply with applicable UK consumer protection legislation.

4. Faulty, Damaged or Defective Products

Consumers remain entitled to remedies available under UK law where Products:

• are not of satisfactory quality;
• are not fit for purpose;
• do not match their description;
• arrive damaged; or
• contain manufacturing defects.

Examples include:

• poor stitching- not including excess stitching that can be removed, but no stitching where the fabric should be stitched;
• physical fabric defects (not design), such as holes or tears not caused by normal use; the consumer must provide evidence that it has arrived in such condition.
• significant discrepancies in the design advertised- slightly different shades may occur in the printing process but significantly different colours than ordered shall be investigated;
• defective construction, such as missing pocket etc;
• manufacturing errors- eg with products, breakage or defective print compared to advertised.

Where a Product is determined to be faulty, Melammu may provide a repair, replacement, refund, price reduction or other remedy as required by law.

5. Manufacturing Responsibility

Melammu creates and supplies the Designs used on Products.

The physical production of Products is performed by independent Third Party Makers.

Where a Product defect arises from manufacturing processes, print quality, stitching, garment construction, fabric quality, materials or workmanship, Melammu shall investigate the matter and may seek reimbursement, replacement costs, compensation or other remedies from the relevant Third Party Maker.

Consumers agree to provide reasonable evidence of any alleged defect, including photographs where requested.

6. Manufacturing Quality Claims

Where a complaint concerns:

• stitching quality;
• fabric quality;
• material defects;
• workmanship;
• printing defects; or
• manufacturing standards,

Melammu will assess the complaint and may refer relevant evidence to the Third Party Maker responsible for production.

Melammu will make reasonable efforts to secure replacement products, refunds or compensation where appropriate.

However, Consumers acknowledge that manufacturing assessments may require review by the Third Party Maker and that final manufacturing determinations may depend upon evidence provided and the policies of the producing company.

Nothing in this section affects any statutory rights available to Consumers.

7. Delivery and Shipping

Delivery services are carried out by independent Third Party Shipping Providers.

Melammu will make reasonable efforts to assist with:

• lost parcels;
• damaged deliveries;
• tracking issues;
• delivery disputes; and
• courier investigations.

Delivery estimates are not guarantees unless expressly stated otherwise.

8. Lost, Delayed or Damaged Shipments

Where a Product is lost, damaged or materially delayed in transit, Consumers should contact Melammu as soon as reasonably possible.

Melammu may investigate the matter with the relevant Third Party Shipping Provider and seek recovery, replacement or compensation where appropriate.

Consumers may be asked to cooperate with any reasonable investigation.

9. Returns and Refund Requests

To request a refund, replacement or remedy, Consumers must provide:

• their order number;
• details of the issue;
• photographs where relevant; and
• any other reasonably requested information.

Melammu reserves the right to request return of the Product where appropriate and lawful.

Approved refunds will normally be issued using the original payment method.

10. Circumstances Beyond Our Control

Melammu shall not be responsible for delays or disruptions caused by circumstances beyond its reasonable control, including:

• courier disruptions;
• postal delays;
• customs delays;
• industrial action;
• severe weather;
• governmental restrictions; or
• other force majeure events.

Nothing in this clause excludes liability where exclusion is prohibited by law.

11. Third-Party Production and Shipping Acknowledgement

Consumers acknowledge that Products are manufactured and delivered through independent third-party service providers.

Whilst Melammu will use reasonable efforts to pursue claims, investigate complaints and seek remedies from such third parties where appropriate, Melammu cannot guarantee the outcome of any dispute, claim or recovery process involving those independent providers.

Consumers further acknowledge that independent providers may maintain their own production standards, claims procedures and operational policies.

Nothing in this section excludes any statutory rights available to Consumers under applicable law.

12. Contact

For all product quality, delivery, return and refund enquiries, please contact Melammu using the contact information displayed on the Melammu website: https://melammu.store/pages/contact